Frequently Asked Questions
Everything you need to know about our beans and brews.
How fresh is the coffee when it ships?
We roast in small batches daily. Your coffee is typically shipped within 24 to 48 hours of roasting to ensure you receive the freshest beans possible.
Do you offer pre-ground coffee or only whole bean?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings optimized for Espresso, Filter, or Cafetiere.
What is your shipping policy?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping times vary by location. Tracking information is sent via email once dispatched.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or the product is damaged, please contact us within 14 days.
Are your coffee beans ethically sourced?
Absolutely. We work directly with importers who prioritize fair wages and sustainable farming practices, ensuring a transparent and ethical supply chain for every origin we roast.
Do you offer a subscription service?
Yes, you can subscribe and save on your favorite blends. Choose your frequency and roast preference, and we will handle the rest so you never run out of caffeine.